Who we are
This website is operated by The Vanity Case Company Limited (Company number: 1300007). We specialise in providing bespoke luxury leather vanity cases that are customised to your specification. For more information see www.thevanitycasecompany.com.
We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
Throughout our website we may link to other websites owned and operated by certain trusted third parties. These other third party websites may also gather information about you in accordance with their own separate privacy polices. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.
Our collection and use of your personal information
We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase Products via our website, post material to our website and compete customer surveys or participate in competitions via our website.
We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our website or indirectly, such as your browsing activity while on our website (see ‘Cookies and other technologies’ below).
We may collect and use the following personal information about you:
• your name and contact information, including email address and telephone number;
• your billing information and transaction details. Please note that we will not hold or store payment card information; this will be stored and used only by Stripe;
• location data eg your physical address so we can courier your Product to you;
• details of any feedback you give us by phone, email, post or via social media;
• information about the Products we provide to you;
• your contact history, purchase history and saved items;
• information on how you use our website, IT, communication and other systems;
• your responses to surveys, competitions and promotions
We use this personal information to:
• create and manage your order with us
• verify your identity
• provide Products to you
• provide details of future promotions to you in respect of our Products
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services
This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.
Our legal basis for processing your personal information
When we use your personal information, we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.
The legal bases we may rely on include:
• consent: where you have given us clear consent for us to process your personal information for a specific purpose
• contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
• legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)
Further information—the personal information we collect, when and how we use it
Please read the following section for further details on when we collect personal information, and what information we collect as well as how we use it:
· To provide Products to you;
· To prevent and detect fraud against you or The Vanity Case Company Ltd ie to minimise fraud that could be damaging for us and for you;
· To provide details of future promotions to you;
· Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies;
· Ensuring business policies are adhered to eg policies covering security and internet use so we can deliver the best service to you;
· Operational reasons, such as improving efficiency, training and quality control;
· Ensuring the confidentiality of commercially sensitive information to protect trade secrets and other commercially valuable information and to comply with our legal and regulatory obligations;
· Statistical analysis to help us manage our business;
· Preventing unauthorised access and modifications to systems;
· Notify you of any changes to our website that may affect you;
· Updating and enhancing customer records;
· Statutory returns;
· Ensuring safe working practices, staff administration and assessments;
· Marketing our services and those of selected third parties to existing and former customers, third parties who have previously expressed an interest in our Products and/or third parties with whom we have had no previous dealings;
· External audits and quality checks eg for ISO accreditation and the audit of our accounts.
Who we share your personal information with
We routinely share your name and delivery address details with our courier of the Products.
This data sharing enables them to despatch the Products you ordered directly to you.
Some of those third party recipients may be based outside the European Economic Area — for further information including on how we safeguard your personal data when this occurs, see ‘Transfer of your information out of the EEA’.
We will share personal information with law enforcement or other authorities if required by applicable law.
We will not share your personal information with any other third party.
Transfer of your information out of the EEA
We may transfer your personal information to other companies which are located outside the European Economic Area (EEA) such as couriers who are located outside the EEA, in order to deliver the Products to you.
Countries outside of the EEA do not have the same data protection laws as the United Kingdom and EEA. While the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to provisions of the General Data Protection Regulation) that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.
If you would like further information, please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal data outside of the United Kingdom or EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.
Cookies and other tracking technologies
We would like to send you information about products and services, competitions and special offers, which may be of interest to you. Where we have your consent or it is in our legitimate
interests to do so, we may do this by post, email, or telephone.
We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register with us.
If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:
- contacting us at email@example.com
It may take up to 14 days for this to take place.
For more information on your rights in relation to marketing, see ‘Your rights’ below.
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
• email us on firstname.lastname@example.org
• let us have enough information to identify you,
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
How to contact us
Please contact us if you have any questions about this privacy notice or the information we hold about you.
If you wish to contact us, please send an email to email@example.com.